Imagine! Case Management Unsung Hero: Sally Haefling

Imagine!’s Case Management department works with many great people. To show how much they are all appreciated, each month they choose an “Unsung Hero” within the department. Case Managers, support staff, and Case Management supervisors all put in nominations describing what the person has contributed to go above and beyond to support those we serve.

We would like to recognize Sally Haefling as this month’s Case Management Unsung Hero.

“I worked on an enrollment case with Sally which turned out to be a quite complicated and messy situation. It was visible how much Sally truly cared for this individual and she went above and beyond to advocate for her. Sally not only spent hours on the phone talking to Adult Protective Services and the police, she also increased her monitoring visits and continued to work closely with difficult parents to ensure this individual was safe. While the system can sometimes be frustrating to work with, it is refreshing to see a case manager with such kindness and who is willing to go above and beyond.”