Mara Kuczun: Recipient of the January 2018 Imagine! Excellence in Customer Service Award

Congratulations are in order for Mara Kuczun, who is part of Imagine!’s Dayspring team, on being selected as the January 2018 recipient of the Imagine! Excellence in Customer Service Award.

Mara’s nomination included the following praise:

Mara Kuczun is so good at her job that I feel I sometimes neglect to recognize her. After receiving some positive comments today from the families she serves, I realized that it is time she is recognized for the amazing job she does. She is one of Dayspring's top preferred provider because she advocates for the low income families and is always going above and beyond by accepting any referrals that come her way. She is Dayspring's only bilingual provider and even when she is over booked and receives a Spanish speaking referral, she finds a way to make it work. The service coordinators enjoy working with Mara because she is always on time with her paperwork, writes detailed notes, and is a great communicator. The families love working with Mara because the strategies and techniques she coaches the family on show results. One family said, "The wisdom and professionalism of Mara was wonderful. She not only helped our son, but helped my wife and I with techniques to cope and improve his deficiencies. She was always well prepared and offered abundant suggestions for improvement." Mara deserves to be recognized for the amazing customer service she provides the families she serves. The professionalism, integrity, and respect that she brings to all aspects of her work are pretty rare to find in an employee. 

Great work, Mara, and congratulations on this well-deserved honor!