Thursday, January 18, 2018

Imagine!’s Family Support Services Life Saver - Maria Klickna

Imagine!’s Family Support Services Program (FSSP) hands out the “Life Saver” award to recognize and honor employees for their overall initiative, positive attitude, and diligent attention to job responsibilities.

This month's recipient is Maria Klickna.

Maria is an exceptional employee of Imagine! and is outstanding in her role as the Family Support Supervisor. Maria supports Imagine! overall by always volunteering for events, tasks, and program operations - while going beyond the requirements of her typical job assignments. She is dependable, loyal, and dedicated to her job and strives to provide excellent customer service to all she works with. We are lucky to have her!

Wednesday, January 10, 2018

Imagine!'s Early Intervention Rockstar - Doris Franco

Imagine!’s Early Intervention (EI) program has a terrific team working to create a world of opportunity for all abilities. To show their appreciation, this team chooses a “Rockstar” each month within their program. Team members submit nominations describing what the nominee has contributed, going above and beyond to support those we serve.

We would like to recognize Doris Franco as this month’s Rockstar:

"Doris exceeds expectations in her role as an EI Supervisor. She brings a positive and resilient attitude to our EI team and is always exploring creative ways to be proactive. For example, Doris's communication with not only the individuals she directly supervises, but with the entire EI team is stellar. Doris takes the initiative to communicate important information in keeping everyone up to date and supports the entire EI team in understanding the content. Doris also exceeds at customer service when working with family we serve. She creates a positive experience by naturally presenting her personal touch, or going the extra mile to make our families feel like they are receiving the best care and advocacy from us. Finally, Doris supports the greater Imagine! team by offering her Spanish bilingual skills to the entire agency. She takes on tasks to help translate information and always offers a helping hand when communication is needed with our Spanish speaking families. Doris is truly an EI Rock Star!!"

Friday, January 5, 2018

Mara Kuczun: Recipient of the January 2018 Imagine! Excellence in Customer Service Award

Congratulations are in order for Mara Kuczun, who is part of Imagine!’s Dayspring team, on being selected as the January 2018 recipient of the Imagine! Excellence in Customer Service Award.

Mara’s nomination included the following praise:

Mara Kuczun is so good at her job that I feel I sometimes neglect to recognize her. After receiving some positive comments today from the families she serves, I realized that it is time she is recognized for the amazing job she does. She is one of Dayspring's top preferred provider because she advocates for the low income families and is always going above and beyond by accepting any referrals that come her way. She is Dayspring's only bilingual provider and even when she is over booked and receives a Spanish speaking referral, she finds a way to make it work. The service coordinators enjoy working with Mara because she is always on time with her paperwork, writes detailed notes, and is a great communicator. The families love working with Mara because the strategies and techniques she coaches the family on show results. One family said, "The wisdom and professionalism of Mara was wonderful. She not only helped our son, but helped my wife and I with techniques to cope and improve his deficiencies. She was always well prepared and offered abundant suggestions for improvement." Mara deserves to be recognized for the amazing customer service she provides the families she serves. The professionalism, integrity, and respect that she brings to all aspects of her work are pretty rare to find in an employee. 

Great work, Mara, and congratulations on this well-deserved honor!