Imagine! Excellence in Customer Service Award: January 2016

Congratulations are in order for Zoshia Tracey, a Supported Living Services Case Manager, on being selected as the January 2016 recipient of the Imagine! Excellence in Customer Service Award.

Below is some information from Zoshia’s nomination, which ably demonstrates why she was selected as this month’s recipient:

One of Zoshia's clients lost her rep payee unexpectedly, and Zoshia worked tirelessly to locate another RP. Unable to find a family member or friend who was willing or able to do so, Zoshia took the initiative and proceeded to advocate for Imagine! to become the client's rep payee, if only for the short-term. Zoshia completed the necessary documentation herself, and moved quickly to ensure her client, and her client's finances, suffered the least disruption possible during the transition. Zoshia's quick action and don't-take-no-for-an-answer attitude exemplifies the best of Imagine!'s commitment to the individuals we serve, their families, and the community.

Great work, Zoshia, and congratulations on this well-deserved honor!