Tuesday, November 8, 2016

Imagine! Excellence in Customer Service Award: November 2016

Nicole Jackson:

Recipient of the November 2016

Imagine! Excellence in Customer Service Award


Congratulations are in order for Nicole Jackson, who works for Imagine!’s CORE/Labor Source (CLS) department, on being selected as the November 2016 recipient of the Imagine! Excellence in Customer Service Award.

Nicole was nominated by her supervisor, who wrote:

My main reason for nominating Nicole is because of a recent project she undertook that has been wildly successful. She is currently rejuvenating our Photography and Scrapbooking class and turning it into more of an internal newsletter class. The class focuses on teaching individuals to conduct interviews and practice interviews themselves. Students have applied these skills to real life interviews; one person specifically thanked Nicole for helping teach her how to interview as it helped her achieve an independent job! The newsletter focuses on one specific person in Supported Employment each month. The community-based class will go to one of our work sites and the participants will interview the managers of the facility as well as one person who works there. They then work together to create a page that highlights the individual accepting services and their job, which they share with the people at CLS. After receiving a copy of the newsletter that focused on their family member, one guardian sent us an email in response saying: "It is incredible her progress the past 2+ years... Thank you for everything you do with her and her housemates. Imagine! and Manhattan House have made her world a much better place. If you speak with her employer, please thank them from the bottom of my heart for giving her the opportunity to come out of her shell and shine." Nicole has brought a fresh, energetic, positive attitude to CLS. In a short time she has built strong relationships with the people we serve. Her efforts in the classroom expand beyond her own classes and she has made it clear that her aim at CLS is to create an environment where everyone can have fun and be successful.

Great work, Nicole, and congratulations on this well-deserved honor!

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