Recipient of the September 2015
Imagine! Excellence in Customer Service Award
Below is some information from Paula’s nomination, which ably demonstrates why she was selected as this month’s recipient:
Paula has been such an asset to the 19th St. team. She’s reliable, caring, hardworking, and always willing to go above and beyond for our people and team. Paula is an incredibly creative problem solver and has earned the nickname MacGyver for all of the projects and creations she’s come up with. She’s also volunteered on numerous occasions to cover shifts or put in extra hours to make sure we’re covered or so that we have enough staffing to do activities with our people. She’s built very strong relationships with our people and they all respond favorably towards her. Paula is a natural problem solver and leader and we are very lucky to have her on our team.
She has made many improvements at 19th St., such as painting the walls, improving the area where med cups and syringes are washed, and even retrieving a large bookcase (on the sidewalk), bringing it to the home, and cleaning and painting it. I noticed yesterday while there that one of the individuals seems very fond of her and that’s unusual for him!
Great work, Paula, and congratulations on this well-deserved honor!