Monday, July 17, 2017

Imagine! Case Management Unsung Heroes

Imagine!’s Case Management department works with many great people. To show how much they are all appreciated, each month they choose an “Unsung Hero” within the department. Case Managers, support staff, and Case Management supervisors all put in nominations describing what the person has contributed to Case Management to go above and beyond to support those we serve.

For June, we’d like to recognize two outstanding members from our team, Jen McIntyre and Becca Webster, as this month’s Case Management Unsung Heroes.

Jen is the best boss I have ever had. I have had some good bosses and some crappy bosses…but Jen is definitely the best. Why, you may ask? Because Jen is sincere and goes out of her way to show you how much you mean to her team. In a work environment where turnover is a common reality, Jen makes the folks on her team feel valued. Jen never micromanages, and she trusts the competence of those who she supervises. She is there to listen to any questions and concerns her subordinates have, no matter how many questions she may get or how random those questions may be. She helps her team members grow individually and together, and every criticism comes coupled with praise. This provides a foundation on which growth can occur. Quite possibly the greatest gift Jen brings is how all these things combine to make Jen seem human and vulnerable in her role as supervisor, which empowers her team to trust her and follow her lead in a high stress and high stakes profession.

Becca Webster

As a new Case Manager, Becca has gone above and beyond the usual learning curve and duties of a new Case Manager. Becca covered a caseload of complex and difficult cases for the past three months, including the addition of her own new cases added. Becca has completed these duties with a high quality of service. At the same time Becca has dealt admirably with learning system changes of both the State Benefit Utilization system and Imagine!’s new Health Record Maintenance system. Becca has achieved results through perseverance and continual improvement.

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