Monday, August 7, 2017

Imagine! Case Management Unsung Hero: Kristen Kernan

Imagine!’s Case Management department works with many great people. To show their appreciation, each month they choose an “Unsung Hero” within the department. Case Managers, support staff, and Case Management supervisors all put in nominations describing what the person has contributed to the department to go above and beyond while supporting those we serve.

For August, we would like to recognize Kristen Kernan as this month’s Case Management Unsung Hero.

Kristen is the definition of “going above and beyond.” She recently uncovered a situation in which an individual served by Imagine! and her daughter were residing in unlivable conditions. This particular case is one of the most extreme we have ever seen and Kristen jumped in without hesitation. She has worked tirelessly to address the situation, recruiting support from other organizations, and getting the family into a hotel. She organized junk movers, disposal of biohazards, mold remediation, and more, spending hours on site at the house to coordinate efforts and make sure things went smoothly. She even bought the family dinner out of her own pocket when they had no food, then arranged to get them grocery cards. Because of Kristen’s efforts, this family will eventually be able to move back into their home under the DD Waiver and start receiving the services they need to stay safe in their own home. Kristen’s work on this case exemplifies Imagine!’s values of respect, communication, creativity, and community.

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