Congratulations are in order for Sarah Fenton and Kerry Robison, who were selected as the August 2017 recipients of the Imagine! Excellence in Customer Service Award.
Sarah and Kerry were selected because:
At Imagine!’s Santa Fe Group Home, we have been working really hard on getting information about a resident’s mother's location and contact information for quite some time. One afternoon, Sarah Fenton visited here at Santa Fe Group Home, and together with Kerry Robinson went full P.I. and tracked the mom down.
Kerry manned the computer and Sarah the phone, and together, over the course of a couple of hours, navigated the hoops and loops necessary to get the resident in contact with his mom. We'll be taking the resident to visit her very soon.
This has been a very long, frustrating process, with roadblocks at every turn. Sarah and Kerry punched through the final layers and made the contact. The resident is extremely excited and thankful.
Great work, Sarah and Kerry, and congratulations on this well-deserved honor!